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Position Details: Business Analyst

Location: Austin, TX
Openings: 1
Salary Range: 73-82K



  • Contribute to and manage small scrum teams supporting multiple development efforts. Leverage customer expertise and team member contributions to juggle multiple priorities on parallel projects
  • Facilitate meetings and discussion as needed for diverse and senior groups of government stakeholders and multiple contractor subject matter experts
  • Responsible for creating/updating documents required as part of an agile system development life-cycle including user stories, detailed functional specifications, technical design input, process documents (such as SOP's, guidelines, and validation master plans), etc
  • Analyze, design, implement and support IT business applications and systems in close collaboration with customers, users and project leads
  • Develop functional and non-functional testable business requirements/user stories
  • Support business by becoming a Subject Matter Expert for applications and standards
  • Coordinate with the technical development team to ensure complete understanding of functional specifications
  • Assist with development of education & outreach materials including user guides and other external communications


  • 5 yrs relevant experience in

    o IT Operations and Maintenance (O&M)

    o Service Supplier/Vendor management

    o IT Service Management (ITSM)

    o ITIL framework 

    o Process mapping

    o Functional Decomposition of IT O&M functions

    o Identify and Assess Direct and Indirect O&M activities

  • Experience in a customer–facing role, including comprehending business needs, solving complex problems, and capturing business requirements to convert them into technical requirements
  • Experience with leading Scrum teams as a Scrum Master and working with developers to translate business needs into user stories
  • Experience working on Federal programs that are of high priority, visibility, and public-facing
  • Experience with Agile delivery programs
  • Must be able to work quickly with a high degree of accuracy with cross-functional teams
  • Able to work under minimal supervision, act independently and exercise an expert level of decision-making capability
  • Excellent writing skills and ability to produce polished written products
  • Demonstrated ability and experience using Microsoft Office Suite including Word, PowerPoint, Excel, Visio, and Access


  • Bachelors of Science or Bachelor of Arts

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